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A Truly Customer-Centric Experience!

Customer Experience

Has anyone done it?..and if yes, what was the cost, was it justified? There is a graveyard of failed CX initiatives out there, where companies simply lost hope, ..and money! But, before we get there, let me share a definition of CX as stated by McKinsey & Company: CX, or customer experience, encapsulates everything a… Read more »

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European Accessibility Act

European Accessibility Act

Have you heard of the European Accessibility Act?It has nothing to do with the AI Act, or the GDPR for that matter, but it is as important as it can be since soon it will be the new law. Let’s start by saying,As of 28 June 2025, companies MUST ensure that the newly marketed products and… Read more »