Customer support is important for your business,
but how much really!

63% of customers will leave a company after just one poor experience and nearly two-thirds will not wait more than two minutes for assistance.

Forbes

In order to better understand your customers and their expectations, requires a change in perspective.
In other words, your products and services are an invitation to a journey for your customers, which consists of many micro-experiences.
For instance, a big part of the total customers’ experience is the way they interact with your brand, and most importantly what you do to serve their needs.
Moreover, in today’s times of fast technological development, to be able to provide the service your customers expect, you need to have the right technology in place.

In conclusion, great customer service requires a flexible, well-integrated, and cross-channel communication platform to ensure your customers are given the right support they need and in the fastest possible time. Salesforce Service Cloud is built on the Salesforce technology stack so it is highly secure, scalable, and reliable by design. Furthermore, it provides your support teams with the necessary features and functionality to ensure the highest quality of support and customer satisfaction.

For more information to see what we can do for your organization, please see our professional services.