TECHNICAL IMPLEMENTATION
Seamless Digital Experiences
with the Best-in-class
Cloud Solutions
Technology-driven
Customer Experiences
Creating seamless digital customer experiences requires solid technical implementations, cross-platform, and cross-channel, consistent throughout the entire organization.
Research published by Statista, states that by 2025 the number of digital interactions per person worldwide will increase to five thousand per day, which is a lot more than anyone can track, analyze and act upon.
Such amounts of data and touchpoints generate highly complex data insights, which are difficult to understand.
Starting with a solid Solution Architecture, we have created a specific set of implementation services dedicated to tackling these challenges.
We help organizations focus on growth by implementing specific platforms, frameworks, and best practices to reduce operational friction and increase productivity.
Platform Configuration
We provide a full-scale configuration and implementation across your Salesforce instances and business units. We can help you configure specific permission and security models which comply with your organization’s policies and standards.
Journeys and Automation
As part of your Customer Journey, we can help design and set up your Salesforce Implementation in a secure and reliable way. Anything from Campaigns and Automations, such as Onboarding, Welcome, Abandoned Cart, Custom Scripts, and more. This will give you the possibility to have complete control over all critical customer touch-points and create great Customer Experiences.
Campaign Assets
To enhance your company image, brand engagement, and overall conversion rates you have to focus on creating dynamic and consistent content across Emails, Landing Pages, Forms, and Messages. However, most importantly to ensure your message is successfully delivered to your customers and in the right format.
Data Processes
Data is more important than ever. Being able to enrich and normalize data automatically, frequently and seamlessly, will improve the overall Data Intelligence and campaigns performance. As most essential, it will provide the fundaments for creating a highly personalized Customer Experience.
Data Integrations
Fresh and organized data is good, but connected data is even better. Make sure data flows between systems in a consistent and secure manner to provide more valuable insights and enhance the overall service and operations across all departments.
Reports and Dashboards
Accessing detailed Reports and real-time Dashboards will provide intelligent insights into your organization’s performance. It will help you build more proactive services, and empower your overall business-strategic and operational efforts.
Correctly conducted technical implementation can significantly impact your
Marketing, Sales, and Service ROI.