Has anyone done it?..and if yes, what was the cost, was it justified? There is a graveyard of failed CX initiatives out there, where companies simply lost hope, ..and money! But, before we get there, let me share a definition of CX as stated by McKinsey & Company: CX, or customer experience, encapsulates everything a… Read more »
Trust is the single most important ingredient for any successful relationship, either business or personal.